Protección de Datos

Fluendo is committed to protecting the privacy of all our customers and visitors of the website (“you”). This Privacy Policy explains our practices regarding the use of personal data collected and processed through our website.

This Privacy Policy is incorporated into, and considered a part of, our Website Terms and our software license agreement (EULA).


By submitting your personal data to us when registering for an account or when contacting us by email, you declare to have read and accepted the terms of this Policy.
Without prejudice to the foregoing, you expressly and unequivocally consent to the collection and processing of your personal data (as identified below) by us, in one or more files under our responsibility, in accordance with the indicated purposes and this Policy.


Registration. Upon registering for an account, we will collect the following personal data: name, surname, date of birth, email, country, address (street, number, city, state, post code).

Email. On sending us an email, we will collect the following personal data: email address, and any other information provided in your email. You are responsible for the accuracy of the information you provide to us. You may not give us any sensitive personal data.

Cookie Data. Our cookie policy is indicated here.

Refusal to provide any information marked as "required" or equivalent will lead to the refusal of the registration.


Purposes. Your data will be used solely for the management of your subscription and use of our software products, and to provide you with information concerning your subscription and in a non-promotional way concerning the use of the Complete Set of Playback Plugins (Codec Pack), The Fluendo DVD Player or any other product of ours, but not more than three times per calendar year, unless urgently required by exceptional circumstances (such as security issues that require immediate action).

Disclosure. Your data will not be published or transmitted to third parties, with the exception of the companies within the Fluendo corporate group, and will be always kept in Spain or in other member states of the European Union. Furthermore, your data may be disclosed to administrative, judicial or police authorities for law-enforcement and tax-enforcement activities or in order to comply with local laws and regulations, or upon legitimate order by a competent administrative or judicial authority.


You have the right to access, rectify, erase, block and oppose any processing of your personal data. Moreover, you may at any time withdraw your consent to the processing of your personal data and information. This withdrawal will not have retroactive effects but will prevent you from purchasing our products and receiving support.

The above is without prejudice to provisions of applicable law enabling conservation of data for the purpose of defending our responsibility and complying with mandatory legal obligations.

The aforementioned rights may be exercised by contacting us at provided that you include a digital copy of your identification document such as identity card, or passport and your Fluendo account details.


Cuando crea su cuenta, accedes a ser suscrito a una newsletter mensual que se enviará via email. Dicha newsletter contiene información promocional de nuestros productos o productos de nuestros partners (productos de software o multimedia). Su consentimiento a recibir la newsletter es opcional y el rechazarlo no conllevará a otras consecuencias más que el no recibir dicha newsletter. Usted puede optar por no recibirla en cualquier momento a través del link de desuscripción o enviándonos un mail a


This website contains links to other websites that are not owned or controlled by Fluendo. Please be aware that we are not responsible for the privacy practices of such other websites.

We reserve the right to amend the terms of this Privacy Policy and will notify you by providing a clear notice of these changes by email or on our website, and in this Privacy Policy. If you continue to access our website after such update, you will be deemed to accept the new terms. If you do not accept the update, please notify us and we will remove any of your personal data (except as required to be maintained for legal purposes), and you shall not access our website any longer.

Unless a specific local regulation sets forth to the contrary, the Privacy Policy is governed by the laws of Spain.

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